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<title> If You Forgot Your Password </title>
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<h3 class="heading3">If You Forgot Your Password</h3>
<p class="bodytext">You can retrieve your forgotten password in any of the following ways:</p>
<ul class="listbullet"><li class="listbullet">Look it up in the <code class="monospace">/etc/psa/.psa.shadow</code> file on the server's file system.</li><li class="listbullet">Use the password reminder in the control panel.</li></ul><p class="bodytext"></p>
<p class="bodytext">To use the password reminder:</p>
<ol class="procedurelistnumber"><li class="procedurelistnumber">In your web browser's address bar, type the URL where your Plesk control panel is located (for example, https://your-domain.com:8443)</li><li class="procedurelistnumber">Press ENTER. <p class="listcontinue">Plesk login screen will open.</p>
</li><li class="procedurelistnumber">Click the <strong class="specialbold">Forgot your password?</strong> link.</li><li class="procedurelistnumber">Specify your login name and e-mail address registered in the system.</li><li class="procedurelistnumber">Click <strong class="specialbold">OK</strong>.<p class="listcontinue">Your password will be sent to your e-mail. If your password cannot be sent by e-mail because it was stored by the system in encrypted form, you will be prompted to set up a new password using a secret code that will be generated for that purpose and sent to you.</p>
</li><li class="procedurelistnumber">Once you received the e-mail from the password reminder, click the link in the message body.<p class="listcontinue">A new browser window will open.</p>
</li><li class="procedurelistnumber">Specify your login name and a new password. The <strong class="specialbold">Secret Code</strong> field of the form should be automatically filled by the system, and if it is not, copy the secret code from the message you received to the clipboard and paste to the form.</li><li class="procedurelistnumber">Click <strong class="specialbold">OK</strong> to submit.</li></ol><p class="note"><strong class="buttons">Note:</strong> You should use the secret code within 24 hours after its generation, otherwise it will expire and you will need to go through the whole process again.</p>


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